Ordering
How do I place an order?
Simply browse our store, add your favourite items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and payment information to complete your order.
Can I modify or cancel my order after placing it?
We process orders quickly! If you need to make changes or cancel, please contact us within 24 hours of placing your order. Once it has been dispatched, we are unable to make changes.
Will I receive an order confirmation?
Yes, you will receive an email confirmation with your order details as soon as your order is placed. Please check your spam folder if you don't see it in your inbox.
Shipping
Where do you ship?
We currently ship across India. Stay tuned as we expand to more regions soon!
How long does delivery take?
Standard delivery typically takes 5–7 business days. Delivery times may vary depending on your location and courier availability.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this to track your package on the courier's website.
Is there a shipping charge?
Shipping charges are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — keep an eye on our store!
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for items that are unused, in their original packaging, and in the same condition as received.
How do I initiate a return?
Contact our support team with your order number and reason for return. We will guide you through the process and arrange a pickup or drop-off as applicable.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.
Can I exchange a product?
Yes! Exchanges are subject to product availability. Please reach out to our support team to check availability and initiate an exchange.
Customer Support
How can I contact you?
You can reach us via the contact form on our website or by emailing us directly. We aim to respond to all queries within 24–48 business hours.
What are your support hours?
Our support team is available Monday to Saturday, 10 AM – 6 PM IST.
I received a damaged or wrong item. What should I do?
We sincerely apologise for the inconvenience! Please contact us within 48 hours of delivery with a photo of the item and your order number. We will resolve it promptly.